Shipping policy

Shipping Information

In line with our commitment to quality, sustainability, and customer satisfaction, we partner with trusted international shipping carriers to ensure your order is delivered safely and on time worldwide. We take pride in offering reliable global shipping services.

The average delivery time is 5–10 business days, excluding public holidays and potential customs delays.

Once your order has been dispatched, you will receive a tracking number that allows you to monitor the status of your shipment online at any time via our tracking page.

Returns Process

Please note that customers are responsible for the cost of any return shipments. A tracking number is required for all returns to ensure the security of your goods. We strongly recommend tracking your return shipment to confirm it arrives safely at our facility. We appreciate your understanding and remain committed to providing you with a seamless shopping experience.

Please also note that processing your return—including inspection of the returned items and issuance of a refund—may take up to 14 business days. We strive to complete this process as efficiently as possible and thank you for your patience in case of any delays. Your trust is very important to us, and we are committed to delivering the highest level of service at all times.